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Welcome to the PITO Service Desk Portal


The Provost IT Office implemented Team Dynamix in the fall of 2021 to provide a self service client portal to allow supported staff to create and submit service requests, report issues, and request projects through the Services section of the portal.  Once created, clients are then able to track progress of their tickets and projects as well as provide feedback to resources working on their ticket directly via the ticket feed or responding to the email sent from the system.

Portal Overview

This is a brief overview of the Provost IT Office Service Desk client portal.

Services

This section contains the PITO service catalog.  The catalog lists all services PITO has to offer, an explanation of the service and the ability to create a ticket for that service. All services are grouped into categories and some are further defined into sub-categories, this is done to ensure that when a ticket is created it is routed to the correct team to help provide the support required in a timely manner.  This section will replace the SDP (Service Desk Plus) ticketing system in Fall 2021.

Projects/Workspaces

All IT projects are managed through Team Dynamix. This section will display all projects where you have been added to a project as either a stakeholder, team member or resource.

Knowledge base

The primary knowledge base for all PITO clients is now located here in the portal in the knowledge base section within the IT Service Desk.

Search

The search bar that appears at the top right corner of the screen enables you to enter a key word to search across the IT Service Desk portal. This can be useful to take you to a specific service if you are unsure where to go or to search the knowledge base.

Contact Us

  Phone:  979.458.5200

 In-Person: Schedule Appointment
 

Help Desk Hours

 Monday - Friday, 8 am - 5 pm

 After-hours?  Leave a message at 979.458.5200

 NetID support - IT Helpdesk (Division of IT)
 

Recurring / Scheduled Maintenance

Weekly Server Maintenance
Thursdays, 8 pm - 12 am CDT:  Servers and workstations may reboot due to security updates and patching.  Be sure to log out of all websites and sign out of your workstation before leaving for the day.